For the last couple of years I’ve been helping my parents to learn to use computers. Mostly very common and well-known things: GMail, Picasa, seraching Google, reading news websites, talking on Skype, the Russian social network Odnoklassniki, and not much more than that.
One of the most curious things that I found in my experiences with them is that emails and popups about new features are completely unhelpful to them. They always call me when they get them and ask me what to do now. It is awkward, because basically the emails tell them what to do, but instead of reading them and learning, they are reading them aloud to me:
— “It says: ‘Now you can find your friends more easily by typing their names in the search box’—so what do I do now?”
— “I don’t know… When you want to find somebody, type their names in the search box maybe?”
I am not saying that my parents are stupid; they aren’t. I am saying that these emails are not helpful. They appear to arrive from the helpful people in Google or Odnoklassniki, but the fact is that every time it happens, my parents are confused.
This makes me wonder: Is the effectiveness of these emails and popups and callouts researched? What are they good for? I don’t find them useful, because I actually like to find out things by myself; that’s my idea of user-friendliness: if it’s not self-explanatory, it is not user-friendly. My parents don’t find them useful, because they ask me what do the have to do. So is it useful for anybody?
PS 1: I know that Odnoklassniki is awful. They insisted.
PS 2: I know that Skype is not Free Software and that it doesn’t respect people’s privacy. Give me something properly Free that actually works. For what it’s worth, I did teach both of my parents to use Firefox and they hate other browsers, and on my mother’s laptop I installed Fedora, so except Skype, her online experience is almost completely Free.