Type O Negative, part 2

Since my previous and very negative post about Google+ i played with it a little more. Apparently, a lot of my misunderstanding was related to actual bugs in its interface – for example, people that i’m not supposed to follow appear in my stream. I guess that it’s understandable, given that the service is so young.

I do have something very nice to say about it – it has an excellent interface for reporting bugs. You simply click the problematic area on the screen, write a description and submit the report. It is very buggy on Firefox, but i can understand that, too, hoping that they will fix it. It does work well in Google Chrome, but i can’t really use it, because Chrome’s right-to-left editing support is very bad. The sad thing is that after the report is submitted i don’t have a way to know what happens to it. Public bug tracking is one of the most common, most appealing, and most overlooked features of Free Software. However, reporting bugs in Free Software projects is a relatively hard process – the interface of bug tracking software such as Bugzilla is intimidating and lots of people don’t even know that they can use it.

I hope that Free Software web frameworks such as MediaWiki (Wikipedia’s engine), WordPress and Drupal, will adopt a similar model for reporting bugs and combine it with the already excellent concept of public bug tracking. If that would be Google+’s contribution to the web, it would be enough to say that it doesn’t suck.


One thought on “Type O Negative, part 2

  1. Well, that’s the other part of I wanted to say about https://aharoni.wordpress.com/2011/08/24/the-software-localization-paradox/ : it’s not only about translation. Quite often a bug or a problem in the software will rest unnoticed because tech-savvy users know how to deal with it and reporting (or fixing) it is not worth the effort and people who suffer from it don’t know how to report it. And it’s the same in many other fields by the way, for instance if you have some problem with a bureaucratic process you don’t understand your only option is often to report it through some another process you don’t understand (or you don’t even know it exists) to get to another layer of the bureaucracy which might be very good-willing but will never have a clue about your problem.

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